Frequently Asked Questions

Ordering & Payment

How do I place an order?

Browse our collections, select your preferred furniture, customize if needed, and proceed to checkout. We accept all major credit/debit cards, digital wallets, and bank transfers.

Do you offer payment plans?

Yes, we offer EMI (Equated Monthly Installments) for orders above ₹50,000 through select partner banks. Interest rates vary by bank.

Is my payment information secure?

Absolutely. We use 256-bit SSL encryption and PCI-DSS compliant payment gateways to protect all transaction data.

Delivery & Installation

Do you deliver nationwide?

Yes, we deliver to all locations across India with free, pan-India shipping on all orders.

How long does delivery take?

Standard delivery is 5-7 business days. Express (3-5 days) and premium delivery (2-3 days) options are available in select areas.

Do you offer assembly and installation?

Yes, professional assembly and installation services are available for most furniture items. Our trained technicians will set up your furniture.

Products & Customization

Can I customize furniture colors or materials?

Many of our pieces can be customized. Contact our design team at design@rtechfurniture.com for custom quotes.

Do you offer sample swatches?

Yes, we can send you material and color samples for ₹500, which is refundable upon purchase.

What materials do you use?

We source premium materials including solid wood, reclaimed wood, premium upholstery, and high-quality hardware from trusted suppliers.

Returns & Warranty

What's your return policy?

30-day returns on unused furniture in original condition. We arrange free pickup and process refunds within 7 business days.

Do you offer warranty?

Yes, all furniture includes a 1-year manufacturing warranty. Extended warranty options are available up to 5 years.

What does the warranty cover?

Manufacturing defects in structure, upholstery, hardware, and finish. See our Returns & Warranty page for complete details.